The Challenge collect money on time

Plancare struggled with delayed payments from both private clients and partner healthcare facilities. Their billing team spent hours each week manually sending follow-up emails, making calls, and tracking unpaid invoices. This resulted in:

  • Inconsistent follow-ups
  • High volume of overdue invoices
  • Strained client relationships due to irregular communication
  • Cash flow issues and payroll delays

The Solution

Care20’s Smart Auto-Reminder system was implemented to automate the payment follow-up process. The feature includes:

  • Automated SMS and email reminders based on invoice status (upcoming, due, overdue)
  • Customizable message templates and timing
  • Real-time updates on reminder delivery and client responses
  • Seamless integration with invoice generation and client contact data

The Results

After 3 months of using Care20’s smart reminders, Plancare reported:

 

  • 70% reduction in overdue invoices
  • 50% improvement in on-time payments
  • 30+ hours/month saved in admin time
  • Improved client satisfaction due to timely, professional communication
  • More predictable cash flow and fewer payroll concerns

Testimonial

“The smart reminders have completely changed the way we manage payments. We no longer have to chase clients manually—Care20 does it for us, and it’s working better than we ever expected.”
— Reema D., Billing Coordinator, Plancare Nursing Services

Conclusion

 

By automating a critical but tedious part of the revenue cycle, Care20 helped Plancare Nursing Services reclaim time, reduce stress, and boost financial stability. With smart auto-reminders, collecting payments on time is no longer a challenge—it’s a given.