Case Study: From Chaos to Clarity – How Care20 Fixed Payroll Headaches for a Growing Nursing Team emply salery

Background

At Plancare Services, payroll was a nightmare. With over 60 caregivers working in shifts, visiting homes, handling overnight care, and clocking variable hours, salary calculation was anything but simple. Admins spent up to 5 days each month digging through care logs, shift sheets, and WhatsApp messages to calculate pay—manually.

Mistakes were common. Nurses were underpaid or overpaid. Staff morale dipped. HR burned out.

The Turning Point

Enter Care20.

With automatic salary calculation, every visit logged by a caregiver—whether it’s 30 minutes or a 12-hour night shift—is now instantly recorded, categorized, and tied to the employee’s payroll record. Care20 pulls:

  • Visit type (basic care, advanced care, night duty)
  • Duration and travel
  • Weekend/overtime tags
  • Real-time logs from the field

With this data, salaries are calculated automatically, and each staff member receives a detailed breakdown—no guesswork, no confusion.

The Impact

In just one month, BrightPath saw:

  • 100% accurate payroll (no more disputes)
  • Payroll processing time cut by 80%
  • Happier, more trusting staff
  • Reduced attrition, especially among night-shift caregivers
  • More time for HR to focus on onboarding and team development

Words from the Team

“We used to dread payroll week. Now, we barely think about it—Care20 does all the heavy lifting. Our nurses love the transparency. We love the time saved.”
— Manisha Rao, HR Manager, BrightPath Care Services

Takeaway

Care20 didn’t just automate a process—it solved a people problem. With accurate, automatic salary calculation tied to care provision, nursing agencies are finally giving their staff what they deserve: clarity, fairness, and timely pay.